Frequently Asked Questions (FAQ)

What is the delivery time for my order?

When you order from Mabel-Dorothy, the delivery time may be slightly different from what you are used to. As our products are shipped directly from our suppliers, we can reduce storage and transport costs. This allows us to offer our products at competitive prices.

The average delivery time is 5–10 business days (Monday to Friday, excluding public holidays).

What should I do if I have not received my order?

Due to high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding.

If the expected delivery period has passed and you still have not received your order, please email us at info@mabel-dorothy.com. We will investigate what has happened to your parcel and help you resolve the issue.

I would like to exchange or return my order. How do I do this?

To return an item, please contact our customer service team at info@mabel-dorothy.com. Include your full name, order number (e.g. #0000), which you can find in your order confirmation email, and the reason for your return.

We will provide you with the return address and explain the return procedure. Once your return has been confirmed, you can send the product to us using a courier of your choice.

How much does return shipping cost?

Return shipping costs are your responsibility. The cost depends on the courier you choose. Please visit the relevant courier’s website for information about its shipping rates.

What are the conditions for returning my products?

You have a 30-day return period starting from the day you receive your order.

To return an item, please contact us within this period and follow the return instructions we provide. Where reasonably possible, please return the product with all accessories supplied and in its original condition and packaging.

Your statutory consumer rights remain unaffected.

Which payment methods can I use?

We accept payments via Shop Pay, Apple Pay, Google Pay and major credit and debit cards, including Visa, Mastercard, American Express and other widely accepted card providers.

You can view all available payment options at checkout.

All transactions are processed through secure payment systems to help keep your payment information safe.

What if I have not received an order confirmation email?

If you have not received an order confirmation email, please check your spam or junk folder first.

If you still cannot find it, contact us at info@mabel-dorothy.com and include your full name and email address. We will be happy to help you as soon as possible.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at info@mabel-dorothy.com. Include your full name and order number (e.g. #0000), which you can find in your order confirmation email.

We will let you know whether your order can still be cancelled. If your order has already been dispatched, you may need to follow our returns procedure instead.

Your statutory cancellation rights remain unaffected.