Shipping Policy

Delivery Time = Processing Time + Shipping Time

We have a processing time of 1–3 business days (Monday to Friday). Orders placed before 5:00 PM (UK time) will begin processing on the same day. All products go through a short processing period before they are dispatched.

Once processed, the average shipping time is 4–7 business days. This means you can expect a total delivery time of approximately 5–10 business days from the date your order is placed.

Delays

During periods of unexpectedly high demand, deliveries may take slightly longer than usual. We do everything we can to process orders as quickly as possible and appreciate your understanding if delays occur. We will keep you informed and aim to minimise any delays.

Shipping Service

We work with reliable delivery companies such as Royal Mail, Evri and DPD UK to deliver our orders. These trusted delivery partners help ensure that your parcel is delivered safely and provide tracking information so you can easily follow your order from dispatch to delivery.

Additional Benefits

To make your shopping experience as pleasant as possible, we offer various benefits. Orders above a certain amount qualify for free shipping. You may also be able to choose insured shipping, including priority handling, for a small additional fee. This helps ensure that your order is handled with the greatest possible care.

Tracking

Every order includes tracking, allowing you to follow your parcel from dispatch until it is delivered to you.

Customer Service

Our customer service team is always available to answer your questions or help with any concerns. We aim to provide the best possible service and do everything we can to make your shopping experience as smooth as possible.

For any questions about your order or delivery, please contact us at info@mabel-dorothy.com.